How can we help you?

Queremos asegurarnos de brindarte una experiencia de compra transparente y sencilla, por lo que hemos habilitado la opción de pago únicamente mediante tarjeta de crédito.

TARJETA DE CRÉDITO: La única forma de pago aceptada es a través de tarjetas de crédito. Este método de pago te ofrece una transacción rápida, segura y cómoda, permitiéndote disfrutar de nuestros productos de manera eficiente.

Si tienes alguna pregunta o necesitas asistencia durante el proceso de pago, nuestro equipo de atención al cliente estará encantado de ayudarte en todo momento. Puedes ponerte en contacto con nosotros a través del chat en vivo, enviando un correo electrónico a botondor@botondor.com o llamando a nuestro número de atención al cliente: +34 933 092 348.

At Botondor, we strive to ensure that your orders are delivered as quickly as possible. After leaving our warehouse, the estimated delivery time within the Peninsula is 48 hours. However, it is important to take into account that in some cases, the delivery time may be affected by factors outside our responsibility, such as incidents with the transport agency.

Within Spain (Peninsula):

For purchases with a total value between €0.00 and €60.00, the shipping cost will be €10.00.
If your purchase exceeds €60.00, shipping will be free.

Within Spain (Balearic Islands):

For purchases with a total value between €0.00 and €100.00, the shipping cost will be €15.00.
If your purchase exceeds €100.00, shipping will be free.

Within Spain (Canary Islands):

For purchases with a total value between €0.00 and €200.00, the shipping cost will be €35.00.
If your purchase exceeds €200.00, shipping will be free.

Within Spain (Ceuta and Melilla):

For purchases with a total value between €0.00 and €300.00, the shipping cost will be €40.00.
If your purchase exceeds €300.00, shipping will be free.

International (except Spain):

For all purchases made outside of Spain, we offer a fixed shipping rate of €15.00.
It is important to note that our shipping rates are valid for purchases made through our online store. Other special rates or conditions may also apply for shipments to specific international destinations. If you have any questions or need more information about our shipping rates, please do not hesitate to contact our customer service team. We will be happy to help you in everything you need.

At Botondor, our priority is to guarantee the satisfaction of our customers with our products. If for any reason you are not completely satisfied with your purchase, we offer a flexible and convenient return policy. Below, we detail our conditions and procedures for returns:

Term for Returns: You have a period of 30 calendar days from the date of receipt of the product to request a return.

Products Eligible for Return: We only accept returns of products that are in their original condition, unused and in their original packaging. Products that are damaged, used or show signs of wear will not be eligible for return.

Return Process: To initiate a return, please contact us through our customer service. We will provide you with the instructions and address to make the return.

Return Shipping Cost: Return shipping costs will be borne by the customer, except in the case of defective products or shipping errors by Botondor.

Refund: Once we receive the returned product and verify its status, we will proceed to make the corresponding refund. The refund will be made using the same payment method used for the original purchase. Keep in mind that the time for the refund to appear in your account may vary depending on the payment method and the financial institution.

We hope you enjoy your purchases at Botondor, but if you need to make a return, we are here to help. If you have any questions or need more information, don’t hesitate to contact our customer service team. We will be happy to assist you at all times.

We pride ourselves on bringing you the highest quality buttons and are committed to sustainability at every step of our process. The satisfaction of our customers is our priority, so we constantly work to ensure that our products exceed your expectations.

QUALITY: At Buttondor, we strive to provide you with the highest quality buttons. We use carefully selected materials and employ advanced manufacturing techniques to ensure that each button is durable, strong, and aesthetically pleasing. Our quality control team conducts rigorous testing to ensure that each button meets our exacting standards before it reaches your hands.

SUSTAINABILITY: We take our commitment to the environment and sustainability seriously. We are constantly looking for ways to reduce our environmental footprint and promote responsible practices throughout our supply chain. We use recyclable and sustainable materials wherever possible and partner with suppliers who share our sustainability values.

Our goal is to provide you with quality products that are not only beautiful but also environmentally friendly. If you have any questions or comments about our quality and sustainability, please do not hesitate to contact us. Your opinion is important to us, and we work to continuously improve our processes and products to meet your needs and take care of the planet.